Definition: The “warranty start date” mentioned in this policy refers to (1) the date of delivery of the product from Zhejiang Medou Communication Technology Co., Ltd. (hereinafter referred to as “Medou Communication”) or the certification of agents through Medou Communication. The products purchased by distributors shall be on the date of purchase as indicated on the product warranty card and official sales invoice, and this date shall be no later than 90 days after Medou Communication delivers. If an effective product warranty card and formal sales invoice cannot be issued, the warranty start date of the product will be calculated as (1) the date the product was delivered from Medou Communication Production.

1、Warranty

The warranty period of Medou Communication Products shall be within days of the start date of the warranty period.

①. The hardware warranty period and warranty service are based on the terms of the contract signed by Medou Communication. The minimum period of the basic warranty of Medou Communication Products is not less than 12 months. The standard warranty period of products is detailed in the following table (1). Under the conditions of normal use described in the product specification, the hardware or technical problems occur during the warranty period. The basic warranty service provided by Medou Communication upon application is the return service. The cycle is 30 days after Medou Communication received the equipment.

Medou Communication has the right to decide whether to repair or replace the faulty parts. If it is replaced, the replacement parts may be new equipments, repairs or replacements with the same category and function, and the faults replaced shall belong to Medou Communication.

The repaired or replaced equipment shall be warranted within three months from the date of the original warranty period or from the date of shipment of the repaired or replacement parts from Medou Communication, whichever is longer.

2、Hardware Return Flow

The customer must obtain the Medou Communication license before returning the fault, and the customer can contact Medou Communication through the customer service hotline. The costs related to the transportation of faulty parts back to Medou shall be borne by the customer, and the cost of the repaired parts or replacement parts delivered to the customer shall be borne by Medou Communication. If Medou Communication detects that the "faulty parts" can work normally, Medou Communication has the right to require the customers to pay all related expenses; If Medou Communication decides that the repaired items do not meet the warranty conditions specified in this clause or exceed the warranty period, the customers Payments must also be made at the cost of a single repair service, including the relevant transportation costs.

3、Limitation Of Applicable Warranty

①. Medou Communication assumes no warranty for the following conditions:

Tearing or altering equipment labels, serial numbers, and anti-counterfeiting labels;

Without the permission of Medou Communication, the device or hardware casing is opened or removed;

Without the permission of Medou Communication, the hardware has been modified or replaced;

The product was not installed and used according to the method described in Medou Communication published manual;

Damage caused by impact, fire, lightning strikes, flooding, human negligence and natural disasters or force majeure.

②. Medou Communication only provides the warranty service as stated in this policy or as stipulated in the terms of the contract signed by Medou Communication, and shall not be responsible for any content beyond the commitment made by any distributor or other authorized partner.

③. Medou Communication does not guarantee the customer data stored in its products or in other forms related to the products. The customer needs to be responsible for backing up the relevant data to prevent loss.

④. Is not responsible for any ordinary, secondary, occasional or special damage. These losses include loss of recorded data, costs due to the recovery of lost data, loss of profits and the cost of dismantling and disassembling any product, the cost of installing and replacing products, and any inspections involved in repair or replacement activities caused by any defect in the product. Test or redesign costs.

⑤. Medou Communication's warranty service does not include the installation of products.

⑥. Accessories and consumables are not within the scope of the warranty, such as random manuals, power cords, cables, relay interface conversion boxes.

4、Disclaimer And Compensation

①. Unless expressly stated in this article, Medou Communication does not provide any warranty or guarantee, express or implied, as to the merchantability and fitness for a particular use, and the guarantees and responsibilities arising from the transaction, application, and commercial interaction.

②. Medou Communication does not guarantee that its software is completely free of defects and does not guarantee that customers will not encounter any problems or interruptions when operating the software.

③. Mingdao Communication and it's partners or suppliers shall not be liable for the following warranty terms: The loss of data of the customer and any direct or indirect economic losses caused by the unusable equipment or business interruption. In any case, including explicit agreement through the form of a contract, etc., Medou Communication shall not exceed the maximum amount of compensation for customer losses caused by its liability more than the amount paid by the customer for purchasing the device.

④. Zhejiang Medou Communication Technology Co., Ltd. has the final interpretation right of this warranty policy. In the absence of notification to customers, Medou Communication has the right to make any necessary changes to all warranties, product performance and specifications.

Zhejiang Medou Communication Technology Co., Ltd.
December 2017